If you’ve been working in the corporate world for a while, you have probably realised that there are certain things your boss will expect you to know about business. When you are brought into the company to do a particular job, you are given time to adjust and learn the ways of the organisation. However, these unwritten expectations then appear, and it can feel like you are learning your job all over again. Here are 10 things your boss expects you to know about business, and how we can help.
Delegating is the secret to business growth Effective delegation is the key for a business’ success. Many managers and CEOs can get caught up thinking they are the only person who can efficiently handle every single task. By not delegating, they end up wasting valuable time, or if they do delegate, they can become hung up on micromanaging employees to get the job done. Both of these approaches will stunt the company’s growth. Your time is better spent on looking at ways to grow the business and have the biggest impact. Anything and everything else should be delegated. Not sure what you can delegate? Read our blog on 30 tasks a VA can complete in an hour or less for some inspiration.
Planning for the rainy days An important part of being able to effectively delegate certain tasks will help plan for the rainy days with a business continuity plan. Business continuity is vital for any organisation to avoid and/or mitigate the risks associated with any disruption to business operations. By clearly mapping out the steps and processes that need to happen before, during and after any event will help the company to stay operational. Aside from being able to support you in creating a business continuity plan, we can also form part of the continuity. A key member of the team goes on long term sick leave? No problem, we are on hand to quickly and effectively pick up the reins.
Customer service isn’t just a department Understanding the importance of customer service and that it’s not just a dedicated department who is responsible for the overall service provided to a customer. We know and can help you with the customer’s experience; their journey from finding your company, all the way through to purchase. How important it is that all interaction with a company needs to be a positive one and making their journey as smooth as possible to achieve customer satisfaction.
The importance of record keeping Filing and keeping records is often seen as an over the top, unnecessary chore. However, aside from the legal and tax implications for holding such records, it also helps with the running of any business. Looking at the customer journey in particular, having a full record of all interaction with a customer will help in understanding their needs. Not everyone is ready to buy immediately so keeping a full trace of what a customer has been interested in, what they like, don’t like, details of any previous quotes sent or useful information to help make their experience pleasant increases their satisfaction. Our business support team can help you to set up a good filing and record keeping system to ensure you have everything you need and in an easy to find way.
Good ideas can come from those who you least expect it Many CEOs and managers will be under the impression that only those in senior level roles will be the ones that come up with the good ideas. However, it is often those who are performing the day to day tasks that can see and find better ways of working, how to improve certain processes. And it’s no different from our business support team. We understand the pressures that come from running a business and are always looking for new and innovative ways to reduce costs and increase productivity.
And leading into ways to increase productivity… We can work with you on a particular project or process to find more effective and productive ways of working to increase efficiency. Whether it’s looking at your workload, the rest of the team, the business in general, we can support you, setting realistic goals to help you and your team work smarter. From ensuring the right tools and equipment are in place, to improve working conditions, increasing efficiency and where you can delegate.
Looking after the finances All businesses, no matter their size will be watching their numbers closely. It may seem like something only those in finance or accounts need to worry about, however, your boss will be expecting you to take an interest in the finances of the business. Whether that be shopping around for better prices or providing feedback for an upcoming investment, they want you to consider the financial implications on the business. At VASS, we offer a range of accounting services to help record and monitor those accounts to avoid the unexpected.
Planning ahead Many businesses are now expecting their employees to work proactively to increase the productivity and efficiency of the company. However, it’s not necessarily something that many workers find easy to manage. Having to plan ahead, think of things before they happen and ensuring time is well managed can be difficult. Our team of business support experts can help with looking at those little details that are so important but often overlooked. We can help to put a plan in place to help you and your company to run as effectively as possible.
Always be in sales and marketing mode You never know when or where the next potential customer may be. Your boss will want you to seize every opportunity and the best way to achieve this is by being prepared. Whether it’s help writing you the perfect sales pitch, or creating a marketing strategy, we can help you be prepared for any and every moment to develop those key relationships.
How to do it all Your boss will wear many hats in the role they undertake and sometimes they can forget that their team might not know how to do something or have all the answers they need. This is where we can really help bring value to you and your company. We have a number of specialists as part of our team who are experts in different areas. Whether you need some general day to day administrative support, help with your marketing and PR, accounts support, organising an event or to unlock your business’ potential with an unforgettable design. We can help to support all areas of your business, leaving you to focus on what you do best.
To find out more on how we could help to support all areas of your business, call us now on 020 3890 6990.